Shipping policy
Shipping & Delivery Policy
Thank you for shopping with Maavox. We are committed to providing a reliable and transparent shipping experience for customers across the United States. Please review the details below regarding order processing, delivery timelines, and shipping procedures.
🚚 Delivery Timeframes (U.S.)
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Order Handling Time: 1–2 business days
(Monday–Friday, excluding U.S. public holidays) -
Shipping Transit Time: 4–10 business days
(varies by location and carrier) -
Estimated Total Delivery Time:
5–12 business days from the date your order is placed
💸 Shipping Costs
We offer Free Standard Shipping within the United States on all orders.
No additional shipping fees will be charged at checkout.
📦 Shipping Carriers
Orders are shipped using trusted U.S. carriers such as USPS, UPS, and FedEx, depending on destination and service availability.
🚫 Non-Shipping Days
Orders are not processed or shipped on weekends or U.S. federal holidays.
📩 Shipment Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
Tracking details typically become active within 1 business day after dispatch.
🛑 Delayed or Lost Deliveries
If your order has not arrived within the estimated delivery window, please:
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Check your tracking information first
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Contact the carrier if necessary
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Reach out to us at info@maavox.com for further assistance
We are happy to help resolve any delivery issues.
🏠 Incorrect or Incomplete Addresses
Customers are responsible for providing accurate shipping information at checkout.
If a package is returned due to an incorrect or incomplete address, reshipping costs are the responsibility of the customer.
✏️ Address Changes
Shipping address changes must be requested within 1 hour of placing your order by emailing info@maavox.com.
Once an order has shipped, address changes are no longer possible.
❌ Order Cancellations
Order cancellations must be requested within 1 hour of purchase by contacting info@maavox.com.
After this window, cancellations are not guaranteed. If the order has already shipped, a return request may be required after delivery.
💥 Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with:
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Your order number
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Clear photos of the item and packaging
If eligible, we will arrange a replacement or refund at no additional cost.
📞 Contact Information
📧 Email: info@maavox.com
📍 Business Mailing Address:
656 Central Park Ave
Scarsdale, NY 10583
United States
🕒 Customer Service Hours:
24 hours a day, 7 days a week
We aim to respond to all inquiries within 24 hours.